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Customer service

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At HopLop, we want every visit to be an unforgettable adventure. Satisfied and happy customers are our best thanks!

That's why we have a top team to look after you in the parks and make sure everything runs smoothly. And if you need any help or advice, our customer service team is on hand on weekdays, so don't hesitate to get in touch. 

Questions? Don't faff around, grab an FAQ or chatbot to help!

Do you have any questions about our parks, activities, opening hours or prices? Check out our comprehensive FAQ section for answers to most questions or ask a HopBot Adventure Assistant for help in the chat.

Frequently asked questions

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The HopLop Group was founded in 2005 and today it is Finland's largest chain of indoor children's sports and adventure parks and a private children's sports operator. Our social mission is to bring joy and happiness to the everyday lives of families with children and to make it easier, without compromising safety.

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Instructions and tips

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Privacy Policy and Booking and Terms of Use

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Elina Meikäläinen

My hoplop

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Arrival instructions

  1. Drive to Fredikanterassi 1, 00520 Helsinki
  2. Park on floor P4.
  3. If you are on the second floor, take the lift to floor P4
  4. Find the pink area (the columns) and look for the glass door that says DOWN UNDER.
  5. Enter through the glass doors, turn immediately left. Walk to the end of the corridor and through the door.
  6. You are now on the P4 floor on the top deck. You can access the park either by the lift on the right or by the Hoplop door down the stairs.
  7. Welcome!

Option 1: Follow the yellow DOWN UNDER signs hanging from the ceiling, which will lead you to your destination. Note that not all lifts stop on all floors. Maps in the mall will help you find the lifts and the route.

Option 2: On arrival at Tripla from the train station, there is an information desk on floor 4 where you can ask for advice. 

Option 3: Take the lifts in the shopping centre to floor P4 (parking garage). Follow the yellow DOWN UNDER signs and the signs on the ceiling until you see the HOPLOP signs. Follow the signs to the park. This is a completely FREE option for entering the park.

Option 4: MINITRIPLA is located on the second floor of the shopping centre. From there, a DOWN UNDER signposted route runs along the corridor to the lifts that take you directly to the park (the lifts are timed, and only go to floor P6 when the park is open). 

Option 1: Follow the yellow DOWN UNDER signs hanging from the ceiling, which will lead you to your destination. Note that not all lifts stop on all floors. Maps in the mall will help you find the lifts and the route.

Option 2: On arrival at Tripla from the train station, there is an information desk on floor 4 where you can ask for advice. 

Option 3: Take the lifts in the shopping centre to floor P4 (parking garage). Follow the yellow DOWN UNDER signs and the signs on the ceiling until you see the HOPLOP signs. Follow the signs to the park. This is a completely FREE option for entering the park.

Option 4: MINITRIPLA is located on the second floor of the shopping centre. From there, a DOWN UNDER signposted route runs along the corridor to the lifts that take you directly to the park (the lifts are timed, and only go to floor P6 when the park is open). 

 

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Gift for a hero: your very own Monthly pass!

When you book a birthday party between 16.4.-26.5.2024, you will receive a monthly pass as a gift for your hero. The pass can be collected from the park on the day of the celebration, which is also the start of the month's play time. Pass The pass is linked to the Family account of the reserver.

Yes, Pass is personal and is marked for the birthday hero.

With a Pass you can have as many adventures as you like during the period of validity of your pass. It is advisable to book your playtime well in advance. One playtime per day. The pass cannot be used to pay for birthdays, outings or group events.

Pass is valid in all Leo's and HopLop parks in Finland. If you wish to use the pass in Leo´s Playgrounds in other countries, please contact Customer Service at hello@leosleikkimaa.fi or info@hoplop.fi

With a Pass you can have as many adventures as you like during the period of validity of your pass. It is advisable to book your playtime well in advance. One playtime per day. The pass cannot be used to pay for birthdays, outings or group events.

We recommend making a playtime booking. Remember to log in to your Family account to use your pass.
Book your playtime in advance via the appointment form. Finalise your booking by clicking on the "Use passport" button.
 
Arrive at the park and show your reservation to the cashier, and your pass from your Leo's & HopLop Family account. Pass must be shown directly from your account, a screenshot of your pass is not sufficient. Other children and adults included in the reservation are eligible for a discounted online admission price.
Leo's and HopLop have the right to revoke Pass if the user repeatedly behaves in a disruptive manner or does not comply with the park's rules of operation or if the pass is misused. 
 
Customer service will help you at hello@leoshoplop.fi