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Frequently asked questions

Find answers to the most common questions

Do you have any questions about our parks, activities, opening hours or prices? Don't worry! Here you'll find answers to the most common questions. If you can't find the answer to your question, don't hesitate to contact us!

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Visit HopLop

HopLop welcomes all children aged 0-15!

Of course, prams and pushchairs can be brought inside!

Yes, we have a separate toddler area specially designed for our youngest guests.

Yes, the lockers are located near the entrance. The lockers can be accessed with tokens.

Unfortunately not. Adults cannot come to HopLop without children.

Yes, an adult should be present in the park throughout the play time. The adult is responsible for the children involved.

Yes, everyone entering the park must have a ticket. Tickets for over 16 years of age cost €2.90. If the child has Pass, it includes admission for 2 adults.

HopLop is always an adventure with your socks on. Adults must also wear socks. We recommend long trousers and a long-sleeved shirt.

No, you are not allowed to bring your own food and drinks. We have our own restaurant, which offers a wide variety of options when you get hungry.

Playtime

We recommend booking a playtime on our website before your visit. This way you can secure your place and even get a better price. You can also come on site if space is available.

Play time starts when you arrive at the park and check in at the ticket office.

Yes, everyone entering the park must have a ticket.

The price varies according to the age of the child, the time of day, the day of the week and the park you choose. For current prices, please check on our booking system.

Prices vary depending on what time of day and day of the week you arrive and which playground you want to go to. If your child is between 12 and 23 months old, you pay only 50% of the child's price, and there's always a special price for the last hour every day.

You can easily change your booked playtime on our website. Under "My Profile" you will find "My Tickets", where you can change the playtime up to one hour before it starts.

You cannot cancel a playtime, but you can reschedule it for another day by logging in to the website with the same email address you used to make your reservation. Under 'My Profile' you will find 'My Tickets', and from there you can reschedule up to one hour before the start of the playtime.

Play time is four hours, and starts when you arrive at the park.

Assistants are admitted free of charge on presentation of an assistant card.

Leo's & HopLop Family account

Don't worry, we'll help! If you can't get your password reset or can't log in, please contact our support team at hello@leoshoplop.fi

Please contact our customer service team at hello@leoshoplop.fi and we will help you.

Only one email address can be linked to a family account.

My HopLop

We joined forces with Leo's Playland and put common systems in place to better serve our customers.

You can log in to OmaHopLop via the hoplop.fi website via the login button at the top right. page.

You can find your HopLop tickets in your own account at yourHopLop.

HopLop tickets can be used at all HopLop and Leo's parks around Finland. I can show you your tickets directly from your HopLop at the checkout.

Unfortunately, it was not technically possible to transfer tickets to the new system. However, tickets can be used normally via OmaHopLop.

You can send a message to our customer service at hello@leoshoplop.fi and we will help you with your tickets.

Tickets

4, 6 and 8 times tickets are valid for six months from the date of purchase. The validity of promotional tickets, such as the 5-times ticket, varies according to the campaign.

No, the ticket does not include adult admission. Adult admission must be purchased separately.

No, the ticket is not personal and does not have to be linked to a specific child.

Yes, a ticket can get you into any HopLop or Leo's park in Finland.

Once you have chosen a playtime, select "Pay with gift card/ticket card". Once you have booked a play time, payment is made at the park's cash desk. Be sure to show the QR code associated with the ticket card when you arrive at the park.

In Playland, staff can help you check the remaining admissions on your ticket. Alternatively, you can email our customer service team at hello@leoshoplop.fi.

Yes, it's OK! We charge one ticket per child, and recommend paying for adult tickets separately.

If you buy your ticket directly from the online shop, it will be linked to your family account. If you have received a ticket as a gift, you can link it to your family account afterwards.

Passes

When you buy a pass online, you will receive a digital Family pass to your account. If you want a physical card as well, park staff can help. One physical card per pass product is included in the price.

We recommend you book a playtime in advance to make sure you get the time you want. Remember, you must be logged into your family account to use your passport.

Yes, annual and season passes are personal and linked to one child.

On the first visit, a photo of the child will be taken in the park and attached to the passport to ensure identification. Pass is personal and the child must be prepared to show proof of identity on each adventure (a Kela card is sufficient proof).
The QR code on the passport must be displayed via the Family account when entering the adventure. A screenshot of the passport is not sufficient.

Yes, but you have to buy each Pass separately, as the card is personal and linked to one child.

No, you cannot suspend the validity of a season or annual pass.

Yes, 1-year-old passes are cheaper and can be purchased for children aged 12-23 months.

The seasonal or annual pass is registered on the family account and you can access the card via a QR code at "Pass/Lipukortti". If you also want a physical card, park staff can help. One physical card per passport product is included in the price.

The seasonal or annual pass is registered on the family account and you can access the card via a QR code at "Pass/Lipukortti". If you also want a physical card, park staff can help. One physical card per passport product is included in the price.

The season ticket remains valid for the entire period of validity, even if the child turns 2 years old during that period. It is important to buy Pass before your child reaches 23 months.

Gift vouchers

The gift voucher can be purchased directly from the online shop or from the park. A gift card bought in the park comes with a card, while a gift card bought online comes with a digital card that is sent by email.

You can check the balance and validity of your gift card at the park. You can also send an enquiry to our customer service team at hello@leoshoplop.fi and we will be happy to help.

We always recommend you book online in advance to make sure you get in. You can choose to pay with a gift card. Remember to show your gift voucher to the staff at the checkout. You will need to bring your gift voucher with you to the park, even if you book your play time in advance.

To pay with a gift card, you need a gift card or a QR code for the gift card in the park. If you forget your card at home, you will have to choose another payment method.

Birthday party

On birthdays, the playtime, including 1h room time, is four hours. You can arrive in the park before the room time if you wish and stay in the park after the room time. The arrival time will be communicated at the time of booking.

Payment is made on the spot on the day of the celebration.

Yes, you can add additional birthday heroes to your booking. The price of an extra hero is 10 €/child.

You can add an extra birthday hero at the time of booking or make changes later via our website.

 

Yes, you can change your booking five days before the date of the party on our website.

If you need to make changes to your booking later or if you have cancellations, please contact Customer Service at hello@leoshoplop.fi at least two working days before the party. If there are less than three cancellations/ more guests, this can be notified on site on the day of the party.

You can cancel the party yourself up to 14 days before the date of the party directly from the website.
If you have to cancel after you have had the opportunity to cancel the party yourself, please contact Customer Services at hello@leoshoplop.fi at least two working days before the party. In case of illness closer to the day of the party, please inform Leo's Park directly by email or phone.

The park offers delicious refreshments and colourful decorations. You may not bring your own cake, treats or decorations to HopLop Park.

The maximum number of participants depends on the park and the chosen venue. For more detailed park and room details, please see the booking form.

If you are expecting more children than the room capacity allows, please contact Customer Service.

Payment is made on the spot on the day of the celebration.

Birthday guests can declare allergies and food restrictions in the electronic invitation. You can also declare them at the time of booking five days before the party.

Yes, you can send electronic invitations at the time of booking. You can also print the paper invitations here.

Please contact Customer Service at least two working days before the party or notify changes on the spot if there are fewer than three cancellations.

On birthdays, the playtime, including 1h room time, is four hours. You can arrive in the park before the room time if you wish and stay in the park after the room time. The arrival time will be communicated at the time of booking.

Groups

Yes, for group bookings, the whole group must arrive and check in at the same time to receive the group discount.

Yes, to take advantage of our low group rates, bookings must be made at least 5 days in advance.

Please contact customer services directly to find out if you can be accommodated as a short-notice group in the park.

Payment is made on arrival at the venue.

Yes, everyone in the group must pay.

For associations and private groups, we offer up to 30% discount on weekdays and up to 20% discount on weekends and public holidays. Please note that the discount is calculated on the normal entrance fee.

Yes, we offer a discount on food and snacks if you inform us at the time of booking before your stay. When you make your reservation, please indicate whether you wish to eat and the time you would like to eat. For group bookings, everyone in the group must choose the same menu, and food preferences must be communicated to staff on arrival at the park.

If you have a larger group, the park will contact you with your dining requests.

Yes, we offer a discount on food and snacks if you inform us at the time of booking before your stay. When you make your reservation, please indicate whether you wish to eat and the time you would like to eat. For group bookings, everyone in the group must choose the same menu, and food preferences must be communicated to staff on arrival at the park.

If you have a larger group, the park will contact you with your dining requests.

To qualify for the school, pre-school or after-school discount, a group must have at least 11 children, while online bookings can be made for up to 100 children.

If you have more than 100 people in your group, please contact Customer Services at hello@leoshoplop.fi and we will help you find out what your options are.

To qualify for the school, pre-school or after-school discount, a group must have at least 11 children, while online bookings can be made for up to 100 children.

If you have more than 100 people in your group, please contact Customer Services at hello@leoshoplop.fi and we will help you find out what your options are.

To qualify for the school, pre-school or after-school discount, a group must have at least 11 children, while online bookings can be made for up to 100 children.

If you have more than 100 people in your group, please contact Customer Services at hello@leoshoplop.fi and we will help you find out what your options are.

Yes, you can cancel your visit five days before the event by contacting our customer service at hello@leoshoplop.fi

Good to knowFrom Activity Pass

The pass can only be purchased in the Leo´s Playground online shop. The Toys Pass cannot be purchased at HopLop or Leo's parks.

To purchase a pass, log in or register as a Leo's & HopLop Family member and add the child for whom Pass is being purchased. The Pass you purchase will be available for the duration of the validity period through your Family account.

When you buy a pass, you register as a member of the Leo's & HopLop Family. The Pass you purchase will be available for the duration of your Family account.

A limited number of passes are on sale. The promotional offer will expire on 7.4.2024 at the latest. There is only a limited number of Touhupasses available, in which case they may be sold out and the promotion will expire before 7.4.2024.

Yes, Pass is personal and is marked for a specific child.

Yes, Pass includes admission for two adults.

You can buy more than one pass but you must buy one Pass at a time, as Pass is always registered for a specific child.

Pass is valid until 23.6.2024. The sooner you buy, the more adventures you can have!

The Touhupass is valid in all Leo's and HopLop parks in Finland. If you wish to use the pass in Leo´s Playgrounds in other countries, please contact Customer Service at hello@leosleikkimaa.fi or info@hoplop.fi

With a Pass you can have as many adventures as you like during the period of validity of your pass. It is advisable to book your playtime well in advance. One playtime per day. The pass cannot be used to pay for birthdays, outings or group events.

On the first visit, a photo of the child will be taken in the park and attached to the passport to ensure identification. Pass is personal and the child must be prepared to show proof of identity on each adventure (a Kela card is sufficient proof).
The QR code on the passport must be displayed via the Family account when entering the adventure. A screenshot of the passport is not sufficient.

The Toys in a Bag includes one free plastic parallel card on request. To obtain a plastic card, a valid Pass must be shown on the Family account at the park's cashier. A photocopy of the passport is not sufficient.
The parallel card will allow the child to come and play without having to show the passport separately through the Family Account.

We recommend making a playtime booking. Remember to log in to your Family account to use your pass.

Book your HopLop playtime in advance via the booking form. Finalise your booking by clicking on the "Use my Activity Pass" button.

Arrive at the park and show your reservation at the cashier, as well as your Toys & Games pass from your Leo's & HopLop Family account. The Activity Pass must be shown directly from your account, a screenshot of the pass is not sufficient. Other children and adults included in the reservation are eligible for a discounted online admission price.

Leo's and HopLop have the right to cancel Pass, if the user repeatedly behaves in a disruptive manner or does not comply with the park's operating rules, or if Passa is misused. 

Customer service will help you at hello@leosleikkimaa.fi or info@hoplop.fi

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Elina Meikäläinen

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Arrival instructions

  1. Drive to Fredikanterassi 1, 00520 Helsinki
  2. Park on floor P4.
  3. If you are on the second floor, take the lift to floor P4
  4. Find the pink area (the columns) and look for the glass door that says DOWN UNDER.
  5. Enter through the glass doors, turn immediately left. Walk to the end of the corridor and through the door.
  6. You are now on the P4 floor on the top deck. You can access the park either by the lift on the right or by the Hoplop door down the stairs.
  7. Welcome!

Option 1: Follow the yellow DOWN UNDER signs hanging from the ceiling, which will lead you to your destination. Note that not all lifts stop on all floors. Maps in the mall will help you find the lifts and the route.

Option 2: On arrival at Tripla from the train station, there is an information desk on floor 4 where you can ask for advice. 

Option 3: Take the lifts in the shopping centre to floor P4 (parking garage). Follow the yellow DOWN UNDER signs and the signs on the ceiling until you see the HOPLOP signs. Follow the signs to the park. This is a completely FREE option for entering the park.

Option 4: MINITRIPLA is located on the second floor of the shopping centre. From there, a DOWN UNDER signposted route runs along the corridor to the lifts that take you directly to the park (the lifts are timed, and only go to floor P6 when the park is open). 

Option 1: Follow the yellow DOWN UNDER signs hanging from the ceiling, which will lead you to your destination. Note that not all lifts stop on all floors. Maps in the mall will help you find the lifts and the route.

Option 2: On arrival at Tripla from the train station, there is an information desk on floor 4 where you can ask for advice. 

Option 3: Take the lifts in the shopping centre to floor P4 (parking garage). Follow the yellow DOWN UNDER signs and the signs on the ceiling until you see the HOPLOP signs. Follow the signs to the park. This is a completely FREE option for entering the park.

Option 4: MINITRIPLA is located on the second floor of the shopping centre. From there, a DOWN UNDER signposted route runs along the corridor to the lifts that take you directly to the park (the lifts are timed, and only go to floor P6 when the park is open). 

 

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Gift for a hero: your very own Monthly pass!

When you book a birthday party between 16.4.-26.5.2024, you will receive a monthly pass as a gift for your hero. The pass can be collected from the park on the day of the celebration, which is also the start of the month's play time. Pass The pass is linked to the Family account of the reserver.

Yes, Pass is personal and is marked for the birthday hero.

With a Pass you can have as many adventures as you like during the period of validity of your pass. It is advisable to book your playtime well in advance. One playtime per day. The pass cannot be used to pay for birthdays, outings or group events.

Pass is valid in all Leo's and HopLop parks in Finland. If you wish to use the pass in Leo´s Playgrounds in other countries, please contact Customer Service at hello@leosleikkimaa.fi or info@hoplop.fi

With a Pass you can have as many adventures as you like during the period of validity of your pass. It is advisable to book your playtime well in advance. One playtime per day. The pass cannot be used to pay for birthdays, outings or group events.

We recommend making a playtime booking. Remember to log in to your Family account to use your pass.
Book your playtime in advance via the appointment form. Finalise your booking by clicking on the "Use passport" button.
 
Arrive at the park and show your reservation to the cashier, and your passport from your Leo's & HopLop Family account. Pass must be shown directly from your account, a screenshot of your passport is not sufficient. Other children and adults included in the reservation are eligible for a discounted online admission price.
Leo's and HopLop have the right to revoke Pass if the user repeatedly behaves in a disruptive manner or does not comply with the park's rules of operation or if the pass is misused. 
 
Customer service will help you at hello@leosleikkimaa.fi or info@hoplop.fi