Good to know about birthdays
What happens before the party?
A party is a party when the preparations are well done! When you book, you get to choose the most important things - the time of the party, a great themed room and delicious catering. Changes and additional information, such as the exact number of guests, allergies and special dietary requirements, can be conveniently added to your booking via your Leo's & HopLop Family account five days before the party. If you need to make changes to your reservation at a later date, or if guests cancel, please contact Customer Service at hello@leoshoplop.fi at least two business days prior to the party. See you soon!
Your own birthday room and play time in the park
The birthday room of your choice is reserved for you for 1 hour. You can arrive at the park to play before room time and continue your adventures after room time. Mark your arrival time in your booking details and we'll be ready to welcome your party!
Make nice invitations
We have prepared a variety of invitation templates or you can make your own! You can also send electronic invitations directly from the booking system.
Guests should ask us in advance about any special dietary requirements and let us know. It's a good idea to invite the party guests a little before the start of the party to ensure everything runs smoothly.
Changes
You can cancel your party via our website 14 days before the date of the party. Changes to your booking (such as number of children or catering) can be made online 5 days before the party. For later cancellations or changes, please contact our customer service team by email hello@leosleikkimaa.fi or directly at the park.
For all your questions, our customer service team is here to help, please feel free to contact us. Also check out our frequently asked questions about birthday parties.
Let's celebrate soon!
What happens on a party day?
Everything will be ready when you arrive: the party room decorated and the table set! If you have also bought an activity, it is waiting for its adventurers.
The birthday hero receives the guests. Very important! Socks on for everyone - including the adults - and then let's party!
We serve coffee for two adults.
Arrive in good time
Guests should be received well in advance. We recommend arriving about 15 minutes before the time indicated on the invitations (except weekdays at 10 am and weekends at 9 am). When you arrive at the park, please report to the staff at the cash desk. They will direct you to the waiting area where birthday guests will be received. At the cash desk, you will be given a bag to take with you for gifts.
Birthday payment to the cashier
Birthdays are paid at the cash desk at the beginning of the birthday party when all guests have arrived. It is important to inform the number of participants as accurately as possible. Payment is convenient and can be made by the most common debit or credit cards. Please note that cash is not accepted in our parks.
The minimum charge is always 7 people (6 guests + 1 hero) on weekdays and 8 people (7 guests + hero) on weekends.
Play before party
If you want, you are welcome to play even before the booked room time starts! In this case, children will be directed to the park to play directly from the cash desk. When you arrive to play before the room time starts, it is important to introduce children to the rules of play. When room time starts, children will be announced in the birthday room. Important! Wash hands before entering the room and going to the treat table.
Moving to the birthday room
When the one-hour room time starts, a HopLop birthday host will arrive in the waiting room or announce the children to the birthday room. If a Birthday Treats package has been booked, the party group will move to the room for treats independently. And hey, remember to wash your hands before entering the room!
Party in the birthday room
In the birthday room you will find important birthday and safety rules. A HopLop host will explain the most important play and safety rules. If you arrive to play before the start of your room time, the rules will be reviewed upon your arrival. Note! The Birthday Treats package does not include a birthday host. The birthday parent will go through the play rules to children using the safety guide located in the birthday room. You can also use the safety video in the hallway!
The supervisor will give you two coffee vouchers for the HopLop restaurant.
If your package includes a party host, he or she will present the catering and any other items you have ordered and the feasting can begin. The host picks up the ice cream cake, allowing the hero to blow out the candles and the party guests to sing a congratulatory song! The party is then free to continue their treats and adventures in the park until the end of the room time. At this point, the host will move on, but the staff will be on hand to assist you with any needs you may have.
Note!
- You are not allowed to bring your own catering to the birthday party, and the catering is always chosen from HopLop's birthday catering selection. It is possible to supplement the ready-made packages with additional catering.
It's time for an Agent Academy adventure!
If you have chosen the "Birthday treats with guided programme and ice-cream cake" package, the instructor will start guiding the Agent Academy adventure while you eat ice-cream. Children are divided into teams, each given a puzzle to solve. The teams solve their own puzzle using park clues and return to the birthday party room with the solution. The host solves the final mystery with the children in the room and as a reward everyone is given 2 tokens. The adventure lasts between 10 and 20 minutes, depending on the group. Afterwards, the birthday party is free to continue their adventures in the park. The hosted part ends immediately after the adventure and the room is cleaned up at the end of the hour.
Note! The guided Agent Academy game is performed during the one-hour room time.
End of the birthday party - thank you all!
When the room time is up, it's time for us to say thank you! If you wish, you can move your treats to the cafeteria or leave them to us. Cleaning of the room starts as soon as the room time is over.
We will send a feedback questionnaire to the birthday celebrant's email and look forward to receiving your feedback: this will help us to make your birthday even more memorable.
