The granting of new play permits has so far expired until 2023. The existing permits will operate under the conditions set out below.

HopLop's Play Permit is an online service operated by Leos HopLop OY (business ID: 2006043-0, Silkkitehtaantie 5G, 01300 Vantaa). With a Play Permit you can grant independent play rights in HopLop indoor adventure parks to a child aged 8 years or older for whom you are the guardian. To grant a Play Permit, you must register as a My HopLop user, as the Play Permit is registered with My HopLop. By issuing a Play Permit, you agree to be bound by these HopLop Play Permit Terms and Conditions.

How to apply for and obtain a play permit
(Note: Play permits will not be issued for the time being in 2024)

You can apply for a Play Permit for your dependent child aged 8 or over at My HopLop. When applying for a Play Permit, you must provide your child's first and last name, date of birth, the telephone number where you can be reached when your child enters the HopLop indoor adventure park, and the child's telephone number if the child has a telephone with them. The child's telephone number will not be used for marketing purposes. HopLop reserves the right not to issue a Play Permit if a child has violated the Play Rules in the past.

Once the Play Permit has been issued, HopLop will send it to you by email. You will need to share the issued Play Permit with your child in order to use the Play Permit.  

You must pay the cost of a Play Permit at My HopLop when you apply for a Play Permit.

Payment service provider

Paytrail Oyj (2122839-7) is the payment intermediary and payment service provider in cooperation with Nets and banks. Paytrail Oyj appears as the payee on the statement and forwards the payment to the merchant. Paytrail Oyj is a licensed payment institution. In case of complaints, please contact HopLop in the first instance.

Paytrail Oyj
Business ID: 2122839-7
Innova 2
Lutakonaukio 7
40100 Jyväskylä
Phone: +358 207 181 830
www.paytrail.com

The amount to be paid will be displayed before the payment is made.

Prices

There is a fee for a play permit. The price of the play permit is available on the information page and during the application process. There is also an admission fee for each session.

Right of return

You do not have a statutory right to cancel the Play Licence, as it is a leisure service to be provided within a specified period of time (Consumer Protection Act 6:16 § 11). However, HopLop offers you the possibility to return the Play Licence within 14 days of the issue of the Play Licence, provided that the Play Licence has not been used. If you wish to return the Play Permit, you should contact HopLop Ltd's customer service by calling tel. To return the Play Permit, you must provide your name, telephone number and the code of the Play Permit.

Period of validity of the play permit

A Play Permit issued through the online service is valid for 12 months from the date of issue, subject to the cancellation of the Play Permit section. No refund or exchange will be given for an unused Play Permit.

Use and cancellation of a play permit

The issued Play Permit must be presented at the park entrance. HopLop staff will verify the validity of the play permit issued and check the child's identity. The child should be instructed to bring a Kela card or ID card to verify his/her identity.

HopLop is not responsible for the arrival and departure of children from the indoor adventure park. HopLop has no control over whether or when a child leaves the park.

A parent or guardian can cancel a child's Play Permit through My HopLop.

HopLop has the right to revoke a child's Play Permit if the child acts in violation of the play rules or commits vandalism.

Safety and liability for damage

HopLop strives to ensure that its indoor adventure parks are safe. However, safety is affected by the actions of every player, so there are rules of play in the parks that are important to follow. You and your child should familiarise yourself with the rules and make sure that your child knows the rules and can follow them independently. You are responsible for assessing your child's ability to follow the play rules independently, and it is your responsibility to ensure that your child stays in the indoor adventure park and follows the play rules.

You are also responsible for any damage caused to HopLop by a breach of the play rules, including possible vandalism.

HopLop has not convinced the players

HopLop does not insure children with accident insurance. You are responsible for your child's accident insurance.

Overwhelming obstacle

HopLop is not liable for delays caused by force majeure or for any direct or indirect damage or loss caused by delayed delivery of the Play Permit.

Changes to the terms of service

HopLop has the right to change the terms and conditions of the Play Permit service if the change is justified by legislation or a decision of an authority.

Customer complaints and dispute resolution

If you are dissatisfied with the service you have received, please contact our customer service.

If the matter cannot be resolved by negotiation, you can take it to the Consumer Disputes Board (www.kuluttajariita.fi). Before taking the matter to the Consumer Disputes Board, you should contact the Consumer Helpline ().

Alternatively, the matter can be brought before the district court of your place of residence, your habitual residence or the district court of HopLop Ltd's registered office. If you do not have a permanent place of residence in Finland, the matter can be brought before the District Court of Helsinki.