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Getjenny

1.1 - Updated 08.02.2024

HopLop's online shop ordering and delivery terms and conditions

HopLop's online shop is an online service operated by Leos HopLop OY (business ID: 2006043-0, Silkkitehtaantie 5 G, 01300 Vantaa, Finland), where you can buy vouchers and admission products such as serial tickets, as well as any promotional products available at the time, such as passes or promotionally priced serial tickets.

Registration is required to use the online shop. By using the online service, you agree to be bound by these terms and conditions. For the purposes of these terms and conditions, a Ticketed Product means a HopLop admission, promotional or voucher product paid for in the online shop. 

Prices, product information and period of validity

The price of a ticket product is the price displayed in the online shop in connection with the product information at the time of ordering, including VAT. Any delivery charges will be added to the price.

Products from the online shop are valid as admission products or means of payment at HopLop indoor adventure parks in Finland, unless otherwise stated on the individual ticket product.

The product information will indicate if the product is also accepted as an admission product or means of payment for Leo´s Leikkimai in Finland.

A Ticket Product purchased from the Online Shop is valid from the date of purchase. The validity period of ticket products varies and the validity of each product can be seen in the product information before purchase.

Ordering and delivery method

Ticket products are ordered in the online shop by adding them to your shopping cart and paying for the contents of the cart at the online checkout. The contract comes into force once you have placed your order in our online shop system.

After a successful order, we will send you an order confirmation email containing the paid Ticket Products with QR codes. At the reception of the indoor parks, you can display the tickets digitally. If you wish, you can also print the tickets. The purchased Ticket Products are also available to you via your MyHopLop account.

Any delivery charges will be determined in accordance with the current price list and will be available for inspection before payment is made.

If the Ticket Products have not arrived in your inbox within one (1) day of payment, please contact HopLop Customer Service.

Payment service provider

Paytrail Oyj (2122839-7) is the payment intermediary and payment service provider in cooperation with Nets and banks. Paytrail Oyj appears as the payee on the statement and forwards the payment to the merchant. Paytrail Oyj is a licensed payment institution. In case of complaints, please contact HopLop in the first instance.

Paytrail Oyj
Business ID: 2122839-7
Innova 2
Lutakonaukio 7
40100 Jyväskylä
Phone: +358 207 181 830
www.paytrail.com

Right of exchange and return

Unused ticket products will not be redeemed, refunded or exchanged for cash.

The usage data of ticketed products or unused product data will be checked only and only on the basis of the usage data stored in HopLop's information system.

As a consumer, you have the right to cancel your purchase within 14 days of receiving the product. The product to be returned must be unused. Please note that day tickets cannot be exchanged or returned.

If you wish to return your purchase, please contact HopLop Customer Service to arrange a return. To make a return, you must provide your name, phone number and ticket product code, as well as your transaction details for verification purposes.

Overwhelming obstacle

HopLop shall not be liable for any delay or failure to provide the services caused by force majeure, nor for any direct or indirect damage or loss caused by such delay or failure. HopLop will endeavour to notify customers of force majeure as soon as possible.

Changes to the terms of delivery

HopLop has the right to change these terms and conditions if the change is necessary due to legislation or a decision by the authorities.

Customer complaints and dispute resolution

If you are dissatisfied with the service you have received, please contact HopLop Customer Service.

If the matter cannot be resolved by negotiation, you can take it to the Consumer Disputes Board (www.kuluttajariita.fi). Before taking the matter to the Consumer Disputes Board, you should contact the Consumer Advice Centre.

Alternatively, the case can be brought before the district court of your place of residence, your permanent place of residence or the district court of HopLop's registered office. If you do not have a permanent place of residence in Finland, the matter can be brought before the Helsinki District Court.

Good to knowFrom Activity Pass

The pass can only be purchased in the Leo´s Playground online shop. The Toys Pass cannot be purchased at HopLop or Leo's parks.

To purchase a pass, log in or register as a Leo's & HopLop Family member and add the child for whom Pass is being purchased. The Pass you purchase will be available for the duration of the validity period through your Family account.

When you buy a pass, you register as a member of the Leo's & HopLop Family. The Pass you purchase will be available for the duration of your Family account.

A limited number of passes are on sale. The promotional offer will expire on 7.4.2024 at the latest. There is only a limited number of Touhupasses available, in which case they may be sold out and the promotion will expire before 7.4.2024.

Yes, Pass is personal and is marked for a specific child.

Yes, Pass includes admission for two adults.

You can buy more than one pass but you must buy one Pass at a time, as Pass is always registered for a specific child.

Pass is valid until 23.6.2024. The sooner you buy, the more adventures you can have!

The Touhupass is valid in all Leo's and HopLop parks in Finland. If you wish to use the pass in Leo´s Playgrounds in other countries, please contact Customer Service at hello@leosleikkimaa.fi or info@hoplop.fi

With a Pass you can have as many adventures as you like during the period of validity of your pass. It is advisable to book your playtime well in advance. One playtime per day. The pass cannot be used to pay for birthdays, outings or group events.

On the first visit, a photo of the child will be taken in the park and attached to the passport to ensure identification. Pass is personal and the child must be prepared to show proof of identity on each adventure (a Kela card is sufficient proof).
The QR code on the passport must be displayed via the Family account when entering the adventure. A screenshot of the passport is not sufficient.

The Toys in a Bag includes one free plastic parallel card on request. To obtain a plastic card, a valid Pass must be shown on the Family account at the park's cashier. A photocopy of the passport is not sufficient.
The parallel card will allow the child to come and play without having to show the passport separately through the Family Account.

We recommend making a playtime booking. Remember to log in to your Family account to use your pass.

Book your HopLop playtime in advance via the booking form. Finalise your booking by clicking on the "Use my Activity Pass" button.

Arrive at the park and show your reservation at the cashier, as well as your Toys & Games pass from your Leo's & HopLop Family account. The Activity Pass must be shown directly from your account, a screenshot of the pass is not sufficient. Other children and adults included in the reservation are eligible for a discounted online admission price.

Leo's and HopLop have the right to cancel Pass, if the user repeatedly behaves in a disruptive manner or does not comply with the park's operating rules, or if Passa is misused. 

Customer service will help you at hello@leosleikkimaa.fi or info@hoplop.fi

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Elina Meikäläinen

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Arrival instructions

  1. Drive to Fredikanterassi 1, 00520 Helsinki
  2. Park on floor P4.
  3. If you are on the second floor, take the lift to floor P4
  4. Find the pink area (the columns) and look for the glass door that says DOWN UNDER.
  5. Enter through the glass doors, turn immediately left. Walk to the end of the corridor and through the door.
  6. You are now on the P4 floor on the top deck. You can access the park either by the lift on the right or by the Hoplop door down the stairs.
  7. Welcome!

Option 1: Follow the yellow DOWN UNDER signs hanging from the ceiling, which will lead you to your destination. Note that not all lifts stop on all floors. Maps in the mall will help you find the lifts and the route.

Option 2: On arrival at Tripla from the train station, there is an information desk on floor 4 where you can ask for advice. 

Option 3: Take the lifts in the shopping centre to floor P4 (parking garage). Follow the yellow DOWN UNDER signs and the signs on the ceiling until you see the HOPLOP signs. Follow the signs to the park. This is a completely FREE option for entering the park.

Option 4: MINITRIPLA is located on the second floor of the shopping centre. From there, a DOWN UNDER signposted route runs along the corridor to the lifts that take you directly to the park (the lifts are timed, and only go to floor P6 when the park is open). 

Option 1: Follow the yellow DOWN UNDER signs hanging from the ceiling, which will lead you to your destination. Note that not all lifts stop on all floors. Maps in the mall will help you find the lifts and the route.

Option 2: On arrival at Tripla from the train station, there is an information desk on floor 4 where you can ask for advice. 

Option 3: Take the lifts in the shopping centre to floor P4 (parking garage). Follow the yellow DOWN UNDER signs and the signs on the ceiling until you see the HOPLOP signs. Follow the signs to the park. This is a completely FREE option for entering the park.

Option 4: MINITRIPLA is located on the second floor of the shopping centre. From there, a DOWN UNDER signposted route runs along the corridor to the lifts that take you directly to the park (the lifts are timed, and only go to floor P6 when the park is open). 

 

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Gift for a hero: your very own Monthly pass!

When you book a birthday party between 16.4.-26.5.2024, you will receive a monthly pass as a gift for your hero. The pass can be collected from the park on the day of the celebration, which is also the start of the month's play time. Pass The pass is linked to the Family account of the reserver.

Yes, Pass is personal and is marked for the birthday hero.

With a Pass you can have as many adventures as you like during the period of validity of your pass. It is advisable to book your playtime well in advance. One playtime per day. The pass cannot be used to pay for birthdays, outings or group events.

Pass is valid in all Leo's and HopLop parks in Finland. If you wish to use the pass in Leo´s Playgrounds in other countries, please contact Customer Service at hello@leosleikkimaa.fi or info@hoplop.fi

With a Pass you can have as many adventures as you like during the period of validity of your pass. It is advisable to book your playtime well in advance. One playtime per day. The pass cannot be used to pay for birthdays, outings or group events.

We recommend making a playtime booking. Remember to log in to your Family account to use your pass.
Book your playtime in advance via the appointment form. Finalise your booking by clicking on the "Use passport" button.
 
Arrive at the park and show your reservation to the cashier, and your passport from your Leo's & HopLop Family account. Pass must be shown directly from your account, a screenshot of your passport is not sufficient. Other children and adults included in the reservation are eligible for a discounted online admission price.
Leo's and HopLop have the right to revoke Pass if the user repeatedly behaves in a disruptive manner or does not comply with the park's rules of operation or if the pass is misused. 
 
Customer service will help you at hello@leosleikkimaa.fi or info@hoplop.fi