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Updated 8.2.2024

Booking conditions for groups

You can book a group event at HopLop indoor play park from the (24h) online service maintained by Leos HopLop OY (business ID: 2006043-0, Silkkitehtaantie 5 G, 01300 Vantaa), or by phone or e-mail from HopLop's customer or sales service.

Registration is required to make a reservation online. When booking a group event online, you can order additional services available on the online service.

By booking a HopLop group event, you agree to be bound by these terms and conditions. For the purposes of these terms and conditions, a booking means a HopLop group event, including all services included in the booking. A 'long day' means the date and start time of the event as determined by the online service.

Prices

There is a charge for HopLop group events and additional services provided by HopLop. Prices for group events and additional services are available as part of the group event booking process and on the group event information page.

Making a reservation is free of charge.

The price of the event is based on the number of persons indicated in the confirmed booking. The group must arrive at the same time.

The admission price for nursery groups is only valid on weekdays for children of nursery age (0-6 years).

Most of the activities in the indoor play parks are available to customers for the price of group admission. Some activities are operated with separately purchased tokens. Please note that there may be a queue for some of our rides or services at popular times.

Making a reservation

Registration is required to make a reservation online. You can also make a reservation by phone or email from HopLop's customer or sales service.

Number of children and supervisors

The minimum number of participants is 10 children. The maximum number of participants is determined by the maximum number of people in the establishment. A minimum of 1 supervisor is required for every 15 children. The supervisor is responsible for the safety of the children's play.

Confirmation of the event

The number of people, catering and other services for the event must be confirmed to HopLop. The timing of the confirmation will vary depending on the services provided at the event. Confirmation is made by telephone or email to HopLop's customer or sales service.

Changing and cancelling an event

Group bookings can be changed or cancelled 48 hours before the event if the group is not catered for. Changes can be made by contacting HopLop's customer or sales service.

Group bookings and events where catering has been ordered can be cancelled free of charge 5 days before the event. After this period, HopLop reserves the right to charge for the costs incurred for the provision of catering, according to the number of customers confirmed.

Changes may affect pricing

Paying for the event

The fee for a group event is paid in one payment at the organizing park at the beginning of the event. Other payment methods, such as invoicing or the use of a voucher, are possible if agreed with HopLop before the event.

If you wish to pay for the event by invoice, you must provide the invoicing details to HopLop Sales or Customer Service when you make your booking. HopLop reserves the right to refuse the use of invoice payment as the payment method for the event.

If you wish to pay for the event with a commitment, you must make a reservation through sales or customer service and be able to provide the necessary information when the group arrives to play. HopLop reserves the right to refuse the use of a voucher as a method of payment for the event.

Duration of the event

The event includes limited playtime, unless otherwise agreed with HopLop. The playtime starts on the date and time specified by the online service, which is the start time of the event.

Space or room reservation for the event

If the event includes a room or space reservation, the reservation time of the room or space will be determined by the times set by the online service.

Serving time

Catering for the event will be provided according to the reservation.

Security

HopLop strives to ensure that its indoor adventure parks are safe. However, safety is affected by the actions of every visitor, so there are rules of play in the parks that visitors must follow.

HopLop has not convinced visitors

HopLop does not insure visitors to the indoor adventure park with accident insurance. The visitor is responsible for their own accident insurance.

Overwhelming obstacle

HopLop shall not be liable for any delay or failure to provide the services caused by force majeure, nor for any direct or indirect damage or loss caused by such delay or failure.

Changes to the terms of service

HopLop has the right to change these terms and conditions if the change is necessary due to legislation or a decision by the authorities.

Customer complaints and dispute resolution

If you are dissatisfied with the service you have received, please contact HopLop Customer Service.

If the matter cannot be resolved by negotiation, you can take it to the Consumer Disputes Board (www.kuluttajariita.fi). Before taking the matter to the Consumer Disputes Board, you should contact the Consumer Advice Centre.

Alternatively, the case can be brought before the district court of your place of residence, your permanent place of residence or the district court of HopLop's registered office. If you do not have a permanent place of residence in Finland, the matter can be brought before the Helsinki District Court.

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Terms and conditions

The HopLop Group was founded in 2005 and today it is Finland's largest chain of indoor children's sports and adventure parks and a private children's sports operator. Our social mission is to bring joy and happiness to the everyday lives of families with children and to make it easier, without compromising safety.

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Good to knowFrom Activity Pass

The pass can only be purchased in the Leo´s Playground online shop. The Toys Pass cannot be purchased at HopLop or Leo's parks.

To purchase a pass, log in or register as a Leo's & HopLop Family member and add the child for whom Pass is being purchased. The Pass you purchase will be available for the duration of the validity period through your Family account.

When you buy a pass, you register as a member of the Leo's & HopLop Family. The Pass you purchase will be available for the duration of your Family account.

A limited number of passes are on sale. The promotional offer will expire on 7.4.2024 at the latest. There is only a limited number of Touhupasses available, in which case they may be sold out and the promotion will expire before 7.4.2024.

Yes, Pass is personal and is marked for a specific child.

Yes, Pass includes admission for two adults.

You can buy more than one pass but you must buy one Pass at a time, as Pass is always registered for a specific child.

Pass is valid until 23.6.2024. The sooner you buy, the more adventures you can have!

The Touhupass is valid in all Leo's and HopLop parks in Finland. If you wish to use the pass in Leo´s Playgrounds in other countries, please contact Customer Service at hello@leosleikkimaa.fi or info@hoplop.fi

With a Pass you can have as many adventures as you like during the period of validity of your pass. It is advisable to book your playtime well in advance. One playtime per day. The pass cannot be used to pay for birthdays, outings or group events.

On the first visit, a photo of the child will be taken in the park and attached to the passport to ensure identification. Pass is personal and the child must be prepared to show proof of identity on each adventure (a Kela card is sufficient proof).
The QR code on the passport must be displayed via the Family account when entering the adventure. A screenshot of the passport is not sufficient.

The Toys in a Bag includes one free plastic parallel card on request. To obtain a plastic card, a valid Pass must be shown on the Family account at the park's cashier. A photocopy of the passport is not sufficient.
The parallel card will allow the child to come and play without having to show the passport separately through the Family Account.

We recommend making an appointment. Remember to log in to your Family account to use your pass.

Book your HopLop playtime in advance via the booking form. Finalise your booking by clicking on the "Use my Activity Pass" button.

Arrive at the park and show your reservation at the cashier, as well as your Toys & Games pass from your Leo's & HopLop Family account. The Activity Pass must be shown directly from your account, a screenshot of the pass is not sufficient. Other children and adults included in the reservation are eligible for a discounted online admission price.

Leo's and HopLop have the right to cancel Pass, if the user repeatedly behaves in a disruptive manner or does not comply with the park's operating rules, or if Passa is misused. 

Customer service will help you at hello@leosleikkimaa.fi or info@hoplop.fi

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Elina Meikäläinen

My hoplop

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Arrival instructions

  1. Drive to Fredikanterassi 1, 00520 Helsinki
  2. Park on floor P4.
  3. If you are on the second floor, take the lift to floor P4
  4. Find the pink area (the columns) and look for the glass door that says DOWN UNDER.
  5. Enter through the glass doors, turn immediately left. Walk to the end of the corridor and through the door.
  6. You are now on the P4 floor on the top deck. You can access the park either by the lift on the right or by the Hoplop door down the stairs.
  7. Welcome!

Option 1: Follow the yellow DOWN UNDER signs hanging from the ceiling, which will lead you to your destination. Note that not all lifts stop on all floors. Maps in the mall will help you find the lifts and the route.

Option 2: On arrival at Tripla from the train station, there is an information desk on floor 4 where you can ask for advice. 

Option 3: Take the lifts in the shopping centre to floor P4 (parking garage). Follow the yellow DOWN UNDER signs and the signs on the ceiling until you see the HOPLOP signs. Follow the signs to the park. This is a completely FREE option for entering the park.

Option 4: MINITRIPLA is located on the second floor of the shopping centre. From there, a DOWN UNDER signposted route runs along the corridor to the lifts that take you directly to the park (the lifts are timed, and only go to floor P6 when the park is open). 

Option 1: Follow the yellow DOWN UNDER signs hanging from the ceiling, which will lead you to your destination. Note that not all lifts stop on all floors. Maps in the mall will help you find the lifts and the route.

Option 2: On arrival at Tripla from the train station, there is an information desk on floor 4 where you can ask for advice. 

Option 3: Take the lifts in the shopping centre to floor P4 (parking garage). Follow the yellow DOWN UNDER signs and the signs on the ceiling until you see the HOPLOP signs. Follow the signs to the park. This is a completely FREE option for entering the park.

Option 4: MINITRIPLA is located on the second floor of the shopping centre. From there, a DOWN UNDER signposted route runs along the corridor to the lifts that take you directly to the park (the lifts are timed, and only go to floor P6 when the park is open). 

 

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Gift for a hero: your very own Monthly pass!

When you book a birthday party between 16.4.-26.5.2024, you will receive a monthly pass as a gift for your hero. The pass can be collected from the park on the day of the celebration, which is also the start of the month's play time. Pass The pass is linked to the Family account of the reserver.

Yes, Pass is personal and is marked for the birthday hero.

With a Pass you can have as many adventures as you like during the period of validity of your pass. It is advisable to book your playtime well in advance. One playtime per day. The pass cannot be used to pay for birthdays, outings or group events.

Pass is valid in all Leo's and HopLop parks in Finland. If you wish to use the pass in Leo´s Playgrounds in other countries, please contact Customer Service at hello@leosleikkimaa.fi or info@hoplop.fi

With a Pass you can have as many adventures as you like during the period of validity of your pass. It is advisable to book your playtime well in advance. One playtime per day. The pass cannot be used to pay for birthdays, outings or group events.

We recommend making an appointment. Remember to log in to your Family account to use your pass.
Book your playtime in advance via the appointment form. Finalise your booking by clicking on the "Use passport" button.
 
Arrive at the park and show your reservation to the cashier, and your passport from your Leo's & HopLop Family account. Pass must be shown directly from your account, a screenshot of your passport is not sufficient. Other children and adults included in the reservation are eligible for a discounted online admission price.
Leo's and HopLop have the right to revoke Pass if the user repeatedly behaves in a disruptive manner or does not comply with the park's rules of operation or if the pass is misused. 
 
Customer service will help you at hello@leosleikkimaa.fi or info@hoplop.fi